Death, Taxes, and MAC Addresses
When a vendor shipped devices with duplicate MAC addresses mid-project, we built a software fix in 48 hours.
Insights
Insights on infrastructure leadership, enterprise technology, and the evolving role of AI in IT operations.
Why I Trained My Team on Something That Wasn’t in Their Job Description
How I trained 20+ staff in 2 weeks on a Microsoft cert exam using $200 in materials and a whiteboard.
Houston We Have a Problem
A mock debate accidentally revealed why I'd struggled with one employee's performance for 2 years.
The LEGO Exercise That Exploded Everything Wrong With My Team
A $40 LEGO exercise revealed every communication failure my international IT team had been repeating for months.
What IT Looks Like From the Middle
Middle management in IT means being a Rosetta Stone: translating EBITDA for engineers and packet loss for the C-suite.
The Difference Between Managing Servers and Managing People
Troubleshooting servers and managing people aren't that different. The hard part is accepting that the people are the job.
Getting Started With NetBox and Why Documentation Matters
I didn't know I needed DCIM until I found NetBox. Now it's the foundation of everything else.
Why I Choose Open Source Over Commercial Monitoring
The real debate isn't open source vs commercial. It's about what your team can support.
What I Look For When I Hire
I don't care if you memorized the answer. I care how you got there. My favorite interview question proves it.
What Computers at Sea Taught Me About Teaching
From CompUSA demo instructor to filling a cruise ship lounge: how teaching shaped my entire IT career.